NORSTAR Achieves "World Class"
Customer Satisfaction
97% Net Promoter Score
Based Upon Independent 3rd Party Research Firm Results
NEW YORK CITY— “How likely are you to recommend NORSTAR to a colleague?” Based on this question, NORSTAR achieved a record-setting 96.7% Net Promoter Score (NPS), according to an independent post-implementation survey. NORSTAR has achieved a Net Promoter Score exceeding 95% percent for three years in a row. This is our best NPS yet.
“A Net Promoter Score can range from a low negative percent to a high of positive of 100 percent. An NPS of 50 percent or higher is excellent. I am not aware of many organizations even reaching the 80 percent range.”
More than indicating satisfaction with any single event, the NPS methodology measures overall customer loyalty. By gaining steadily in a three year period, NORSTAR has earned higher levels of customer loyalty each year.
About NORSTAR Networks
Who We Are
NORSTAR Networks, celebrating 30 years in business, is a Nationally recognized, award winning, voice and data solutions provider. In partnership with world leading firms, we deliver custom tailored solutions that drive business performance and lower your costs.
NORSTAR Networks was founded in 1987 as your one-stop-solution Network Services Provider. Through our partner network of global voice and data providers like Cisco, Mitel-Shoretel, Avaya, Microsoft, 8x8, Ring Central, Verizon and others, we bring you the best of both worlds. World leading technology backed by world leading customer satisfaction and local on-site emergency support.
We will custom design your communication network to deliver efficient voice and data services for your business. From start to finish, our focus is providing you with the most optimal solution at the lowest possible cost. Our team of Managed Services Professionals continue to monitor the health of your network 24/7 to maximize uptime for your most critical business resources.
You can trust us to provide you with value through telecommunications consulting, efficient service delivery and exceptional customer service. You can rely on our veteran team with vast years of industry experience to provide insight on how to get the best service and best value in the complex world of voice and data networks. Bottom line, we help you solve communications problems and save you money.
You can feel absolutely certain and confident too!
For more information call 800.228.1308
