SATISFY CUSTOMERS FROM THE FIRST CONTACT

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Research shows that if you can direct customers to the right call center resource correctly the first time, you reduce traffic costs and increase member satisfaction. Implementing an IP PBX with advanced unified communications features—whether you choose an onsite phone system or one from the cloud—can delight and empower your members at every touch. It’s a key way to differentiate your company from other financial service providers.

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The challenge is to find and embrace better, quicker, less costly, and more convenient ways of working. Successful firms will support effective work from any location. They will be able to expand or contract as conditions demand without damaging their market presence. And most importantly, they will provide an outstanding and consistent client experience.

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POWERFUL FEATURES FOR POWERFUL IMPACT

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Mitel offers the most comprehensive and cost-effective unified communications solutions available in the market today—from enterprise contact centers spanning multiple locations, to mobility solutions that connect teams via smartphones and tablets, to fully hosted subscription phone services in the cloud.

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With Mitel as your business phone provider, you’ll be able to offer members self-service options that can give them the answers they need, faster. You’ll have flexible, intelligent IVR and auto attendant features with call routing, queuing and messaging options that can be easily adapted to accommodate variable hours, staffing and call volume levels.

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Mitel Connect is more than just an IP Phone system; it’s a robust and sophisticated information center that unifies phone, email and voice messages, streamlines workflow, and increases efficiency. With unified communications and contact center functionality built right in, the phone system ensures that members will reach the right contact, every time.

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THE MITEL DIFFERENCE

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Here’s why financial institutions trust their investment in a Mitel phone system:

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• EASIEST TO DEPLOY, MANAGE AND SCALE

Mitel’s unique distributed architecture is plug-and-play easy to deploy on our solid-state voice switches or virtualized on your servers. And for speed to deployment, nothing beats Mitel Connect CLOUD's phone service delivery.

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• UNSURPASSED MULTI-SITE EXPERTISE

No matter how you mix-and-match equipment or locations, system administration via a simple “single-image” browser-based interface manages your entire Mitel system. Phased roll-outs easily integrate with pre-existing phone systems.

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• INTEGRATED BUSINESS INTELLIGENCE

Mitel integrations with advanced CRM, call accounting and ERP applications amplify business process effectiveness by giving service reps quick access to account history and transaction information.

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• PRODUCTIVITY AND EFFICIENCY GAINS

Instant messaging, presence, conference calling and desktop sharing erase distances between branch offices. Mitel contact center solutions manage multichannel email, fax, phone, chat and outbound communications through a single agent interface and gives supervisors real-time measurement tools.

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• UNIQUE SURVIVABILITY AND AVAILABILITY

Mitel Connect ONSITE's distributed architecture provides 99.999% reliability by distributing intelligence across the entire system while voice switch appliances ensure you’ll never lose dial tone. And Mitel Connect CLOUD’s redundant Network Operations Center assures cloud service continuity. This supports your top and bottom line

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Whether you chose an on-premises or cloud phone system, Mitel helps increase financial institution revenue by providing top-level sales and service, and helps decrease expenses through dramatically reduced system maintenance expenses, least cost routing, voice trunk sharing and reduced travel costs due to improved communications performance.

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COMMUNITY BANKS | CREDIT UNIONSFACILITIES WITH SPECIAL REQUIREMENTS

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Mitel understands that different banks have different needs. Learn more about how we can help these particular services:

• Community Banks

• Credit Unions